E-mail   

 +1 (949) 743-3395

  E-mail   

 +1 (949) 743-3395

Cancellation Policy

STROMDEN CONSULTING INC.
CANCELLATION & REFUND POLICY
(Version 2018MAY01)



Products and services are subject to SCI schedule and availability.  All sales are final once appointment confirmation is generated (provided at time of booking), proposal acceptance confirmation is generated (provided at time of online proposal acceptance) or confirmation of sale is provided for Stromden Store purchases.  


Should you need to reschedule or cancel any appointment or service, the following policy applies.


Rescheduling or Cancellation notices are to be remitted through electronic communications only.  Date of electronic notice to SCI will be date of cancellation.  Notice of cancellations left on voice mail or verbally provided will not be processed.


You can remit electronic notification by submitting notice through;

  1. this website via our ContacPage
  2. your appointment e-mail's cancel button
  3. e-mail to starthere@stromden.com.  



Regarding Online Booking Appointment;

  • Appointments will only be cancelled once electronic notice is received.  
  • You will be refunded the product cost less a 25% cancellation fee if cancellation is received with 7 day or greater notice.
  • You will be refunded the product cost less a 50% cancellation fee if cancellation is received with less than 7 days notice.
  • No-shows that are not rescheduled will not be refunded any portion of the product cost.


How to Reschedule an Online Booking Appointment;

  • We understand that, from time to time, appointments may need to be rescheduled.  To check availability, please contact your assigned SCI Consultant or check availability through your appointment confirmation e-mail's reschedule button.  A $250 fee will be charged for appointments rescheduled with less than 72 hour notice.


Regarding NOW! Services;

      • Stromden NOW! one time payments are non-refundable.  However, if a Stromden consultant is not available to provide services, a full refund will be  provided.


Regarding Sidebar, Search Engine & Atlas Recurring Services;

  • Stromden recurring billing programs are month to month and can be cancelled at anytime after initial term commitment is met.
  • SIDEBAR and SEARCH ENGINE consulting time not utilized within a calendar month does not rollover.
  • ATLAS consulting time not utilized within a calendar month allows up to (3) hours of rollover.  Roll over hours do not accumulate.
  • A minimum 30 day cancellation notice is required.
  • Recurring programs provide designated hours of consultation services within a calendar month during regular business hours only. 
  • For cancelled annual programs (regardless of billing terms), due to the discounted rates provided for annual program Clients, cancellations will not be retroactive and refunds will not be available.  When service is cancelled for annual programs, it stops future billing only.  Please contact your SCI Representative for additional support.


Regarding Director Services; 

      • Stromden Director recurring billing programs are month to month and can be cancelled any time after initial term commitment is met.
      • Initiation Fees are non-refundable and are in addition to initial term and monthly recurring charges. 
      • A minimum 30 day cancellation notice is required.
      • Recurring programs provide designated hours of consultation services within a calendar month during regular business hours only.
      • Hours do not roll-over. 


Regarding Project Based Services;
      • Cancellation terms for project based services are per the Master Services Contract only.  Please refer to your Master Services Contract or contact your Stromden representative for additional information.
      • Initiation Fees are non-refundable and are in addition to project fee total.


Regarding Product Purchases; 

      • SCI and Company will mutually develop and approve product delivery timelines based on resource availability.
      • For products that have internal Company dependencies, those resources will be identified prior to Stromden starting work on the product.
      • Product delivery timelines effected by Company resourcing issues may delay product delivery and be subject to a 15% timeline revision fee.
      • If a product delivery timeline is stalled for more than 14 days, Company will incur a 15% timeline revision fee automatically and agrees to pay fee without offset as billed by Stromden.
      • Projects stalled for 21 days or more may be subject to automatic termination by Stromden and subject to a 25% early termination fee.




Changes to Terms

SCI reserves the right, in its sole discretion, to change the Terms of this policy. The most current version of the Terms will supersede all previous versions. SCI encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us

If you have any questions or comments regarding these Terms, you can contact SCI at:

 

Stromden Consulting Inc.

25422 Trabuco Rd. #105-647

Lake Forest, California 92630

Email Address: starthere@stromden.com


 

May 1, 2018


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